T PRIVILEGE LOYALTY PROGRAMME
MEMBERSHIP TERMS AND CONDITIONS
these Terms and Conditions, unless the context otherwise requires, the
following words and expressions shall have the following meanings:
a) “Account” means Member’s account containing details including
Membership Identification, Member’s Personal Information, record of accumulated
Points and Points balance;
b) “Member” or “Members” means individual(s) who has/have personally
signed up, applied for and has/have been accepted by T PRIVILEGE as
participating member(s) of the Programme and granted T PRIVILEGE Card in
accordance to the Terms and Conditions set forth herein;
c) “Membership Identification” means identification of membership
(including Password, Member’s ID and PIN) under the Programme in accordance
with these Terms and Conditions;
d) “Merchant” or “Merchants” means the participating merchant(s) of
e) “Mobile App” means the mobile application(s) owned and operated by
T PRIVILEGE in relation to Programme;
f) “Point” or “Points” means the Points awarded to Members for
redemption of purchases (such as products, services or properties) made at
participating Merchants’ outlets under the Programme;
g) “Programme” means T PRIVILEGE Loyalty Programme operated by T
h) “Rewards” means the products, services, rewards, gifts or other
benefits made available by Merchants under the Programme which may be redeemed
by Members by using his/her Points;
i) “T PRIVILEGE Card” or “the Card” means T PRIVILEGE
Loyalty Programme membership card;
j) “Total Invoice Value” means the total amount charged
by a Merchant for Member’s purchase of goods or services at a Merchant’s outlet
after deduction of any applicable discounts and rebates while for a food and
beverages outlet, the total amount charged by a Merchant will be inclusive of
service charges and government service tax or any other taxes as imposed under
the applicable law;
k) “Website” means the website owned and operated by Tropicana
Corporation Berhad and its’ subsidiaries, including T PRIVILEGE (“Tropicana
group of companies”) in relation to the Programme and located at www.tropicanacorp.com.my or any other addresses which T PRIVILEGE deems fit from time to
1.1) Membership is open to residents of Malaysia and
expatriates residing in Malaysia only.
1.2) The following individuals are eligible to participate
in this Programme (“Eligible Participants”):-
Malaysians or expatriates residing in Malaysia, who
are 18 years of age and above at the time of entry into the Programme;
a shopper at the Venue;
a purchaser who has purchased property from Tropicana
group of companies during the Programme; or
an existing member of the Programme
Only Eligible Participants
who fulfil the conditions under this Clause 1.2 are eligible to participate in
1.3) If the individuals are under 18 years of age, the
parent, guardian or person with parental responsibility is deemed to consent to
the processing of the child's personal data and accept and agree to be bound by
these Terms and Conditions on behalf of the child and take responsibility for
his or her actions. We will close any membership used exclusively by such
children and will remove and/or delete any personal data we believe was
submitted without any parental consent by any child under the age of 18.
1.4) An Eligible Participant may sign up and register for
the Programme with T PRIVILEGE through the Mobile App or by any other methods
that T PRIVILEGE may decide to implement and establish from time to time and
may then earn Points on various purchases at participating Merchants’ outlets
upon and subject to these Terms and Conditions;
1.5) By signing and submitting the application of
membership, the applicants accept and agree to these Terms and Conditions.
1.6) Membership and Members’ entitlement to membership
benefits and privileges of the Programme, including the redemption of Points
and Rewards, shall be in accordance with these Terms and Conditions.
1.7) Approval and grant of membership shall be at the sole
and absolute discretion of T PRIVILEGE. The T PRIVILEGE Card shall be issued to
the Member from the date of T PRIVILEGE’s approval on his/her application.
1.8) Each Eligible Participant shall only apply for and
hold one (1) valid Card only as a Member at any one time. Each member will be
issued a form of Membership Identification which T PRIVILEGE deems fit.
1.9) T PRIVILEGE reserves the right to reject additional or
multiple applications if T PRIVILEGE determines in its sole and absolute
discretion that the applications are made by the same person.
1.10) The application of membership under the Programme is
FREE from any charges. Notwithstanding this, T PRIVILEGE reserves the right to
apply any charges and membership fees at any time as it deems fit.
2. T PRIVILEGE Card
2.1) The use of T PRIVILEGE Card by
Members shall be in accordance with these Terms and Conditions which may be
amended by T PRIVILEGE from time to time.
2.2) T PRIVILEGE Card, the Points and
all the benefits and privileges of membership are non-transferable and
non-assignable to third parties and exclusively reserved for the Members.
2.3) T PRIVILEGE Card shall not be
pledged by any Member as security for any purpose whatsoever.
2.4) T PRIVILEGE Card shall at all
times remain the property of T PRIVILEGE and shall be returned to T PRIVILEGE
immediately upon cancellation or termination of membership and may be
repossessed by T PRIVILEGE at any time for any reason as T PRIVILEGE deems fit.
2.5) T PRIVILEGE Card shall be used by
the Members in the Merchant’s outlets in the following venue:
a) Tropicana Golf & Country Club, bearing the postal address of
Jalan Kelab Tropicana, 47410 Petaling Jaya, Selangor Darul Ehsan (“TGCR”);
b) Tropicana Gardens Mall, bearing the postal address of No. 2A,
Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor Darul Ehsan;
c) Such other venues to be determined at the absolute discretion of T
PRIVILEGE (collectively referred to as “Venues”) from time to time.
3. Awarding and Redemption
of Points and Rewards
The awarding and redemption of Points will be awarded to the
Members as per the following:-
3.1) Awarding of Points:
Purchase – RM10 = 1 point
Tropicana Gardens Mall – RM 1 = 1 point
Tropicana Golf & Club Resort – RM 1 = 1 point
External Merchants/ Partners – RM 1 = 1 point
3.2) Redemption of Points:
100 points = RM1
3.3) An Account must be in good
standing upon the time of awarding or redemption of Points as follows:-
a) the Account has sufficient Points
b) the Account is not deactivated
c) the Account is not blacklisted;
d) the Account is not under
investigation for any fraudulent transactions.
3.4) A Member may utilise the Points
earned at all Merchants’ outlets at the Venues or at any other places or method
specified by T PRIVILEGE from time to time. Member may refer to the current
list of Merchants which is available on the Website or Mobile App or any other
sources as determined by T PRIVILEGE.
3.5) When a Member utilises his/her
Points, the Points shall be utilised on first in first out basis.
3.6) A Member may utilise his/her
Points in full or partially to settle the Total Invoice Value, subject to the
compliance with the procedures for redemption in accordance with these Terms
3.7) For a partial redemption due to
insufficient Points, the remaining unpaid Total Invoice Value is payable by the
Member to the Merchant in the normal course of business (either by cash or
credit card, as required by the Merchant) and the Member will earn Points on
such part of the Total Invoice Value payable by cash or credit card.
3.8) T PRIVILEGE reserves the right to
suspend a transaction and/or reallocate, recalculate, reverse or adjust the
Points or take any necessary action, with or without any notice in the event
that T PRIVILEGE has a reasonable ground to suspect that the Points were
awarded, earned or redeemed fraudulently or in error.
3.9) Points are not exchangeable for
cash and cannot be converted to cash.
Member will be entitled to all awarded Points subject to these Terms and
Conditions and a Merchant may perform an offline Point awarding transaction in
the event the Loyalty System is offline as verified and confirmed by T
3.11) A Member may check the history and
record of Points’ accumulation, to check and verify the correctness and
accuracy of current Points balance, any other relevant information available
under his/her Account at the Members’ own risk through Website, or any other
methods as T PRIVILEGE may decide to establish from time to time.
shall be no awarding of retrospective Points for backdated receipts. Points are
only awarded for receipts/purchases made on the day of purchase and stay afloat for seven (7) calendar days.
will be awarded or redeemed at the rate as agreed between T PRIVILEGE and the
Merchant when a Member purchases goods or services at the Merchant’s outlets
which may vary among the Merchants.
Points shall automatically expire and become invalid upon expiry of twenty four
(24) months from the date of transaction (“Expiry Date”). Members are
encouraged to redeem their accumulated Points before the Expiry Date.
accepted redemption shall not be cancelled and the redeemed Rewards are not
exchangeable for cash and non-returnable unless otherwise stated. Any dispute
concerning goods and services received as Rewards shall be settled between
the Member and the Merchant, service establishment and/or supplier, from which
the goods or services were purchased. T PRIVILEGE will bear no responsibility
for resolving such disputes, or for the dispute itself.
available Points after each redemption will be recalculated automatically by
the Loyalty System for the Account but will thereafter be reflected in the
Tropicana 360 mobile app.
Rewards are subject to availability and further subject to all applicable rules
and these Terms and Conditions (including booking requirements, cancellation
restrictions, return conditions, warranties and limitations of liability)
imposed by the respective Merchant and T PRIVILEGE.
PRIVILEGE shall neither be liable nor held to be liable for any claims, loss,
costs, expenses or damages of whatever nature resulting from the redemption of
any of the Points or Rewards by the Members.
PRIVILEGE shall make no representation or warranty (either express or implied)
of any kind with regards to the condition, fitness for purposes, merchantable
quality or otherwise of any goods or services or any Rewards supplied by
Merchants or third party.
PRIVILEGE shall not be responsible for any failure or delay by a Merchant or
third party to supply such Rewards.
PRIVILEGE shall not be responsible to the Members in the event the Merchant is
not able to proceed with the process of awarding or redemption of Points on the
date of Members’ purchase of goods or services due to malfunction of the
Electronic Equipment or inability of the Merchant’s employees, agent and/or
servants to proceed with such process.
can be redeemed once they are credited into the Account.
3.23) T PRIVILEGE shall be disclaimed
for any delay in the posting of the transactions, the accrual and/or
accumulation of the Points.
3.24) All awarding or redemptions of
Points are subject to Merchant’s final acceptance.
3.25) In the event of any refund or
purchase/order cancellation in relation to any purchase of goods or services,
the Merchant may deduct the whole or part of the Points in the Account in
accordance with the amount of such refund or cancellation at its deems fit
subject to the Merchant’s policy.
Loss, Stolen, or Damage of Card
4.1) In the event that the Card is
lost, stolen or damaged, Member must promptly report to T PRIVILEGE Membership
Counter, as stated below (“T PRIVILEGE Membership Counter”) in person or by
email followed by written notification with supporting documents addressed to T
PRIVILEGE at the address and details described below to safeguard the Account
and Members’ privileges. T PRIVILEGE shall not be responsible for any losses
suffered by the Members as a result of his/her delay in reporting such loss,
stolen or damage card to T PRIVILEGE.
a) Tropicana Gardens Mall - T
PRIVILEGE Membership Counter
+603 – 7663 6888 (Monday to
Friday, 9am to 6pm)
b) Tropicana Golf
& Country Resort – T PRIVILEGE Membership Counter
+603 – 7663 6888 (Monday to
Friday, 9am to 6pm)
4.2) T PRIVILEGE will take safety
measures by deactivating the lost, stolen or damaged Card or any information
stored under the Account within reasonable time upon Member’s notification. T
PRIVILEGE disclaim its liabilities on any losses or damages (either directly or
indirectly) that may be suffered by the Member arising from the safety measures
taken by T PRIVILEGE or any delay in invalidating the Card.
4.3) T PRIVILEGE will assist in
reactivating the Account and replace the lost, stolen or damaged Card. Upon the
reactivation, T PRIVILEGE may at its absolute and sole discretion to transfer
the Points balance, or any information stored under the Account to the
4.4) Members are advised to lodge a
police report as soon as possible to substantiate the claim pertaining to the
lost or stolen Card.
5.1) If there is any dispute on a
Points transaction, a Member shall complete the particular form as required by
T PRIVILEGE and submit such form with supporting documents to T PRIVILEGE
Membership Counter within seven (7) days from the date of transaction or
dispute whichever is earlier. Any submission after the seven (7) days will not
5.2) T PRIVILEGE may at its sole and absolute
discretion to settle the disputes as it deems fit. The decision by T PRIVILEGE
shall be final and conclusive. T PRIVILEGE shall not be liable or responsible
for any breach of any duty of care owed to such Member by any of T PRIVILEGE’s
employees, staff or authorised personnel or any indirect, consequential or
economic losses, loss of profits, loss of opportunity or punitive damages of
6.1) These Terms and Conditions govern
the membership (including awards, redemption and use of Points and Rewards by
Member) and set out the agreement between T PRIVILEGE and each Member with
regards to the Programme.
6.2) All Members agree that the Privacy
Notice as stated on the Website shall form part of these Terms and Conditions.
Acceptance of these Terms and Conditions by Members shall constitute the
acceptance of the Privacy Notice. T PRIVILEGE reserves the right to amend or
supplement the Privacy Notice from time to time. Any amendments to the Privacy
Notice will be posted on the Website.
6.3) All Members and applicants are
advised to read the Privacy Notice before accepting these Terms and Conditions.
6.4) The accuracy of personal
information shall be verified by Members and Members shall notify T PRIVILEGE
upon any changes on their personal information.
6.5) Member information such as name,
identification number/passport number and email must be updated in the Account
to be eligible to participate in the Programme and for verification in cases of
6.6) T PRIVILEGE and the Merchants
reserve the right to request the Member to produce his/her Card, Member’s
identification and personal identification (including MyKad or Passport) to
facilitate the Points transaction and for verification purposes in accordance
to the Privacy Notice.
6.7) T PRIVILEGE reserves the rights at
its sole and absolute discretion to amend or delete any of these Terms and
Conditions at any time as it deems fits without prior notification to Members.
Any variations, addition or amendment to these Terms and Conditions will be
posted via the Website no later than seven (7) days prior to the effective date
of such amendments. The continuing use of T PRIVILEGE Card and engagement with
the membership by Members shall constitute acceptance of any variation,
addition, or amendments to these Terms and Conditions and Member shall be bound
by the same.
6.8) Members have the obligation to
check the Website for updates on these Terms and Conditions from time to time.
6.9) T PRIVILEGE reserves the right, at
any time to vary, modify, replace, substitute or terminate the Programme or the
Rewards, benefits, features or privileges under the Programme or withdraw
Points from use without prior notification to Members and without being liable
in any way to the Members.
6.10) T PRIVILEGE may at its sole and
absolute discretion terminate the memberships without prior notification and
forfeit all the Points balance recorded in the Account and redeemable Rewards
and reject any refund in the events of including but not limited to:-
i. A member accrues, redeems, or uses
T PRIVILEGE Card, membership (including any benefits and privileges) or the
Points for any unlawful or fraudulent activity or in other
manners which T PRIVILEGE determines to be improper;
ii. A member breaches any of these
Terms and Conditions;
iii. A member is deceased or is
declared a bankrupt; or
6.11) T PRIVILEGE, its subsidiaries,
related companies, Merchant and its service providers, or agents shall not be
liable for any cost, expense, loss or damages, whether direct or indirect,
special or consequential or loss of business, revenue or profits, injury or
damage to property or any nature suffered by Members or any authorised person
by Members arising from:-
i. any omission, error or inaccuracy
of record, awarding or redemption of Points or Points balance including as a
result of failure or breakdown of any Electronic Equipment used
in connection with the Programme;
ii. any technical malfunction,
operator fault, error, deficiency, defects of the T PRIVILEGE Card or any part
iii. any act, error, delay or default
in carrying out the Programme;
iv. withdrawal of any benefits or
privileges conferred on Members under the Programme;
v. any act, omission, error of its
service provider, agents, employees, sub-contractor or business partners;
vi. any claim for libel, slander,
infringement of any intellectual property rights arising from the transmission
and receipt of material in connection with the Programme and any claims
arising out of any act or omission of Members;
vii. any suspension, deactivation,
termination or cancellation of account or membership; and
viii. any circumstances beyond the
reasonable control of T PRIVILEGE.
T PRIVILEGE or Merchant may refuse a request for awarding
or redemption of Points on the occurrence of any transaction as set out in
7.11(i), (ii) or (vii) above.
6.12) Members are responsible for the
security of their Membership Identification. T PRIVILEGE accepts no liability
for the disclosure of the Membership Identification by the Member to a third
party, whether intentionally or otherwise. T PRIVILEGE reserves the right to
protect an Account from being accessed if T PRIVILEGE has reasonable grounds to
believe that the security of the particular Account has been breached or at the
risk of exposure.
6.13) While T PRIVILEGE uses reasonable
efforts to include up-to-date information on the Website and in all its
publications, T PRIVILEGE makes no warranties or representations as to their
accuracy, reliability, completeness or otherwise. The contents, materials,
products or other services available in T PRIVILEGE publications or accessible
through the Website are on “as is” and “as available” basis. T PRIVILEGE
disclaims all warranties (express or implied) including but not limited to,
merchantability, fitness for purpose and non-infringement, in relation to the
contents, materials, products or other services published in any of its
publications or available on the Website.
6.14) T PRIVILEGE does not warrant that
the Website will be error-free, free of viruses, bugs, online interruption or
other harmful threats. Members are responsible to implement security measures
in their computers or mobile devices before accessing the Website. T PRIVILEGE
shall not be liable in any way for any direct, indirect, punitive, incidental,
consequential or other damage howsoever arising out of any of the following;
a) the use of, or access to, the
b) delay or inability to use or
access the Website; and/or
c) any content, information,
material, products or services published in, posted on, advertised in or
obtained through T PRIVILEGE publications or the Website or otherwise.
6.15) Notice of any matter in relation
to the Programme shall be deemed informed/delivered to Members via any one of
the methods as follows:
a) by posting on the Website;
b) by sending an email to Members who
have provided email address to T PRIVILEGE, the Merchants and/or Tropicana’s
group of companies;
c) by publication in a newspaper;
d) by short messaging services (SMS);
e) by Mobile App.
6.16) All notices, requests and/or other
communications to be given by Members to T PRIVILEGE under these Terms and
Conditions must be communicated in writing and sent by hand or registered post
to the following address:
T PRIVILEGE Loyalty Programme
Unit 1301, Level 13, Tropicana Gardens Office Tower
No. 2A, Persiaran Surian,
47810 Petaling Jaya,
Selangor Darul Ehsan,
Careline: +603 – 7663 6888
E-mail: [email protected]
Notices sent by way of
registered post shall be deemed delivered on the fourth (4th) day of posting
and where notices are delivered personally by the sender, it shall be deemed to
be served when delivered.
6.17) T PRIVILEGE may further establish
rules, procedures and policies in relation to any matter regarding the
Programme from time to time, all of which shall form part of these Terms and
Conditions. These Terms and Conditions as set out herein shall prevail in the
event of any conflict or inconsistency with any other documents, statements,
rules, procedures, policies or communications issued by T PRIVILEGE, including
Frequently Asked Questions (FAQs) and advertising or promotional materials.
These Terms and Conditions together with the aforesaid further rules,
procedures and policies shall constitute the entire agreement and understanding
between T PRIVILEGE and the Members with respect to the Programme and shall not
be subject to any other agreement, understanding, warranty or representation
not expressly contained or referred to in these Terms and Conditions and the
aforesaid further rules, procedures and policies.
6.18) If any of the provisions herein
contained should be invalid, illegal or unenforceable under any applicable law,
the legality and enforceability of the remaining provisions shall not be
affected or impaired in any way and such invalid, illegal or unenforceable
provision shall be deemed deleted.
6.19) No delay or indulgence by T
PRIVILEGE in enforcing any of these Terms and Conditions nor the granting of
time by T PRIVILEGE to Members shall prejudice the rights or powers of T
PRIVILEGE nor shall any waiver by T PRIVILEGE of any breach constitute a
continuing waiver in respect of any subsequent or continuing breach.
6.20) These Terms and Conditions are
governed by the laws of Malaysia and Members shall submit to the exclusive
jurisdiction of the courts of Malaysia.