People | Tropicana Corporation Berhad

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Our Stakeholders' Engagement

The Group strives to maintain a clear and open channel of communication with our stakeholders to optimise the value creation of our business.

Our key stakeholders are categorised into six groups that influence our business decisions. This year, we continue to explore new engagement avenues that serve to enhance the level of transparency and accountability throughout our business operations.

Employee Management

Tropicana Group promotes workforce development through continuous learning and fair practices. We prioritise health and safety across all operations and strive to deliver quality products and services. We monitor customer satisfaction and gather feedback to meet evolving consumer demands.

Retaining Our Talent

We monitor employee attrition rates to retain skilled and experienced talent. We attract and retain employees with competitive compensation, benefits, and a supportive working environment. In FY2023, we welcomed 214 new permanent employees due to our business expansion. We provide at least two weeks' notice to employees before significant operational changes.

Benefits Provided to Full-Time Employees

Benefit Provided to
Personal Accident Insurance All full-time and fixed-term contract employees
Hospitalization Insurance All full-time and fixed-term contract employees and family members of Deputy General Manager and above
Outpatient All full-time and fixed-term contract employees and family members of Managerial and above
Marriage Token All full-time and fixed-term contract employees
Newborn Token All full-time and fixed-term contract employees
Compassionate All full-time and fixed-term contract employees
Birthday Token All full-time and fixed-term contract employees
Annual Professional Association Membership Subscription
All full-time and fixed-term contract employees of Executive and above
Dental Benefits
All full-time and fixed-term contract employees and family members of Assistant Manager and above
Optical Benefits All full-time and fixed-term contract employees
Health Screening Benefits All full-time and fixed-term contract employees
Prolonged Illness All full-time employees only

Retention Strategies

Learning & Development

Tropicana Group champions the development of our workforce by fostering a culture of continuous learning and fair practices. We are committed to providing relevant training to our employees, helping them acquire the necessary knowledge, skills, attitudes, and habits for their roles. This aligns with our business goals and supports employee self-development and career growth.

Employees are encouraged to seek courses relevant to their job functions to stay competitive and informed. Tropicana supports continuous learning to optimise business performance and promote career development opportunities.

Quality Assurance

At Tropicana, we are committed to delivering high-quality products and services that meet our stakeholders' expectations. Quality excellence is part of our DNA and extends to our products, services, operations, and construction practices.

Maintaining high-quality standards ensures customer satisfaction, brand loyalty, and operational efficiency, reducing resource and manpower wastage during construction. To achieve this, we use the Improvement Cycle, a series of steps for continuously assessing and enhancing our products and operations to create value for our stakeholders.

Service Excellence

To understand the needs of our key stakeholders, Tropicana recognises the importance of conducive engagement measures that allow us to constructively communicate with our customers. Such as the practice in the previous years, we conducted customer satisfaction surveys on property purchasers who were willing to provide their input. Through their feedback, we can effectively gauge the expectations and concerns of our customers while also understanding shifting consumer trends that would help the Group position itself as a customer-centric organisation.

Engage With Us

The Group’s Customer Care Unit (“CCU”) and VP teams function as a direct line of communication to our customers to gain their feedback or concerns regarding any of the Group’s products and services. To create a seamless end-to-end property ownership experience, our team of professionals helms a variety of communication platforms, both online and offline, for greater efficiency and enhanced capabilities to provide value-added solutions to our customers.

Prioritising Customer Needs

Concerning complaints resolution, purchasers are closely guided by our professional CCU and VP team upon the lodging of a complaint, online or manually, and are kept abreast of any rectification works on their properties. We put high priority on ensuring service readiness to address the needs of our customers throughout their homeownership journey with Tropicana.

Employee Diversity & Inclusion

To sustain a thriving business and deliver value to our shareholders, we prioritise the best interests of our employees. We believe our people are the foundation and strength behind Tropicana's success and have the potential to drive the Group to greater heights. Therefore, we strive to create a supportive working environment by promoting fair practices and inclusivity while rejecting any form of discrimination based on gender, ethnicity, age, or creed. The Group does not condone forced or compulsory labour, child labour, or any form of discrimination in our business operations and supply chain. At Tropicana, employees can exercise their labour rights while adhering to the Group’s rules, which forbid staff from refusing to work, intentionally slowing down work, or participating in illegal strikes. Tropicana values work-life balance and does not encourage working overtime or on weekends, unless necessary.

Supporting Women at the Workplace

In 2023, 56% of our workforce were women, compared to 51% in 2022. Many held Management and Executive level positions within the Group.

Occupational Safety & Health

Tropicana prioritises the safety of our site employees and workers at project sites controlled by the Group. Our operations adhere to regulations and standards set by the Department of Occupational Safety and Health (“DOSH”) and the Construction Industry Development Board (“CIDB”). Most sites have a Safety Plan enforced by a Safety Officer or Supervisor. All individuals on our project sites must wear personal protective equipment (“PPE”), with specialised gear provided for specific tasks like working at heights, in confined spaces, or with chemicals.

We ensure Occupational Safety and Health (“OSH”) compliance through diligent monitoring and regular safety assessments. Weekly safety training programmes and toolbox meetings are conducted at our construction sites. Our health and safety policies comply with the Occupational Safety & Health Act (“OSHA”) 1994, Factories and Machinery Act 1967, Construction Development Board Act 1994, and other relevant guidelines.

We aim for a safe and healthy workplace with zero fatalities each year through preventive and mitigation measures. In the year under review, we achieved this goal with zero recorded fatalities

EN 1998 Eurocode 8 applies to the design and construction of buildings and other civil engineering works in seismic regions. Its purpose is to ensure that in the event of earthquakes:
  1. Human lives are protected;
  2. Damage is limited;
  3. Structures important for civil protection remain operational.

In Malaysia, regulations are in place for designing building structures to withstand seismic activity. The construction standard for seismic resistance is the National Annex to Eurocode 8 (EC8), officially known as MS EN 1998-1:2015. This standard is published by the Standards Department (JSM) under the Ministry of Science, Technology and Innovation of Malaysia.

Tropicana Grandhill

TwinPines Serviced Suites at Tropicana Grandhill features 1,443 residential units across two towers, ranging from 379 sq ft to 1,330 sq ft. Residents can enjoy resort-style facilities including a heated swimming pool, spring jacuzzi, putting green, gymnasium, yoga studio, and more.

Safety is a priority in the development, with a solid construction base and careful earthwork planning. TwinPines Serviced Suites meets Malaysian Standard guidelines for seismic resistance. Multiple security layers at building entrances, lift lobbies, and lift cars, along with panic buttons in common areas, ensure residents' well-being.

Contributing to Community

At Tropicana, we believe in the power of community and are committed to making a positive impact where we operate. Through our charitable arm, the Tropicana Foundation, we strive to uplift communities by supporting initiatives in key areas such as education, healthcare, sports, and wellness. For more detailed information about our philanthropic efforts, please visit the dedicated Tropicana Foundation website.

In 2023, the Tropicana Foundation hosted around 600 underprivileged children from 23 charity homes at The World of DC Exhibition event. This event delighted the children, who enjoyed life-size exhibits, costumes, and interactive experiences featuring iconic superheroes and supervillains. Additionally, we distributed school bags to three different charity homes. The participating homes included long-term partners like Rumah Kasih Harmoni, Ti-Ratana Welfare Society, Lighthouse Children’s Welfare Home, Rumah Ozanam (Klang and Petaling Jaya), and Yayasan Chow Kit. We also extended our reach to new partners such as Rumah Perlindungan Safiyyah, Pure Life Society, and various others.

We also collaborate with Kechara Soup Kitchen to support homeless and marginalised communities, providing food to 675 individuals. Moreover, the Tropicana Foundation has supported more than 400 rescued pets and strays at My Pets Haven in Setia Alam and PAWS Animal Welfare Shelter in Ara Damansara. Earlier this month, volunteers from the Tropicana Foundation visited PAWS, donating pet food and spending time walking and washing the dogs, cleaning cages, and more.

The Tropicana Foundation also celebrates major festive events like Hari Raya and Deepavali with those who are underprivileged. During the fasting month leading up to Hari Raya, we distributed 250 packs of bubur lambuk, goodie bags, and Duit Raya. For Deepavali, the Tropicana Golf & Country Resort team, representing the Tropicana Foundation, donated food, cash, and Deepavali red packets to the 24 children at Sai Pandian Children Home.

During our annual Seasons of Joy & Giving charity drive, we raised approximately RM102,000 for 120 underprivileged children from six homes around the Klang Valley. Strategic donation drop-off points were set up at Tropicana property galleries, Tropicana Gardens Mall, and Tropicana Golf & Country Resort . We also organised a festive luncheon event to commemorate the handover of donated goods. The participating homes included Rumah Kasih KL, Guardian Angels Home, Rumah Sentuhan Budi, Pusat Amal Cahaya Tengku Rahmah, Sweet Care Home, and Pertubuhan Kebajikan Attaqwa.