People | Tropicana Corporation Berhad

Occupational Safety & Health

Health and Safety is a vital aspect of our business in ensuring business continuity as well as safeguarding our employees and all workers at our premises and construction sites, contributing to the overall success and sustainability of the business. This extends to workers, contractors, direct or indirect sub-contractors, or any employees employed by them and any other members of the public.

Our Approach

We are committed to zero incidents of major or severe injury and zero fatalities across all our places of business and construction sites at all times through continous monitoring and improvement on-site. This is achieved by constant engagement with our contractors and suppliers on site and also those working at our premise, along with our tenants.

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Occupational Safety & Health

Labour Practices & Standards

For Tropicana, upholding fair labour practices and standards is crucial for ethical business conduct, mitigating legal risk, building a strong reputation, and ensuring project success through a motivated and productive workforce.A strong workforce will drive economic growth for the Group as well as improve business operations.

Our approach to labour practices standards is based on international principles such as the Universal Declaration of Human Rights and relevant local laws. In addition, we align our practices with the International Labour Organisation’s (“ILO”) conventions on human rights and Children’s Rights and Business Principles by the United Nations Children’s Fund (“UNICEF”). This includes firm and unequivocal stances against all forms of child labour, forced labour, discrimination and any other violation of human rights and personal freedoms. Our commitment to human rights includes upholding Freedom of Association and Collective bargaining, which, at minimum, is based on local laws.

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Labour Practices & Standards

Employee Management

Here at Tropicana, we recognise that our employees are integral to our identity and success. They uphold our high standards of quality, embody our culture, and actively contribute to achieving our strategic goals. Therefore, we remain cognisant of the importance of talent attraction and the development of skilled professionals, as well as talent retention. We also believe that diverse workplaces strengthen our ability to adapt to change and better meet the needs of our clents. Therefore, we look to create a more inclusive environment that provides equal opportunity for all and rejects all forms of discrimination based on diversity and inclusion characteristics.

We recognise that workforce diversity is a key driver of our success, enhancing the Group’s capacity for breadth of input and perspectives into decision-making, risk alertness, and responsiveness to change. This is guided by our Diversity & Inclusion Policy, which outlines the group’s commitment to ensuring fair practices throughout the organisation. Whilst we do not establish specific diversity targets, we are committed to equal opportunities and assessing both existing and prospective employees in a meritocratic approach.

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Employee Management

Quality Assurance

At Tropicana, we are committed to delivering high-quality products and services that meet our stakeholders' expectations. Quality excellence is part of our DNA and extends to our products, services, operations, and construction practices.

Maintaining high-quality standards ensures customer satisfaction, brand loyalty, and operational efficiency, reducing resource and manpower wastage during construction. To achieve this, we use the Improvement Cycle, a series of steps for continuously assessing and enhancing our products and operations to create value for our stakeholders.

Service Excellence

To understand the needs of our key stakeholders, Tropicana recognises the importance of conducive engagement measures that allow us to constructively communicate with our customers. Such as the practice in the previous years, we conducted customer satisfaction surveys on property purchasers who were willing to provide their input. Through their feedback, we can effectively gauge the expectations and concerns of our customers while also understanding shifting consumer trends that would help the Group position itself as a customer-centric organisation.

Engage With Us

The Group’s Customer Care Unit (“CCU”) and VP teams function as a direct line of communication to our customers to gain their feedback or concerns regarding any of the Group’s products and services. To create a seamless end-to-end property ownership experience, our team of professionals helms a variety of communication platforms, both online and offline, for greater efficiency and enhanced capabilities to provide value-added solutions to our customers.

Prioritising Customer Needs

Concerning complaints resolution, purchasers are closely guided by our professional CCU and VP team upon the lodging of a complaint, online or manually, and are kept abreast of any rectification works on their properties. We put high priority on ensuring service readiness to address the needs of our customers throughout their homeownership journey with Tropicana.

Contributing to Community

At Tropicana, we believe in the power of community and are committed to making a positive impact where we operate. Through our charitable arm, the Tropicana Foundation, we strive to uplift communities by supporting initiatives in key areas such as education, healthcare, sports, and wellness.

We recognise that community investment is essential to fostering the long-term social, economic, and environmental well-being of the places we serve. Guided by this belief, the Group actively contributes to local development through the Tropicana Foundation—supporting initiatives that promote inclusivity, resilience, and growth. Beyond funding, we nurture a strong culture of giving back. We encourage our people to get involved in meaningful causes, championing harmonious living and shared progress that enhance the quality of life within our communities.

Learn more about the Tropicana Foundation

Download our Community Engagement highlights from the Sustainability Statement

Community Engagement