Terms & Conditions

1. Definitions

1.1 In this Agreement:-

SPA means the duly stamped Sale & Purchase Agreement executed between Tropicana and the Member or the non-Member buyer, as the case may be, in respect of the Member’s or non-Member’s purchase of the Tropicana Property from the project(s) undertaken by Tropicana.

2. TPC Membership (For Tropicana property only)

2.1 The TPC membership is given free of any charges to every person or company who has purchased Tropicana Property directly from Tropicana. The Member will be issued a TPC for use in connection with the benefits and privileges under the TPC Programme after the purchaser has executed the SPA and has paid no less than 35% of the purchase price of the Tropicana Property.

2.2. For new TPC membership, in the event of termination of purchase for any reason whatsoever, the TPC membership shall be terminated forthwith and the Member shall return the membership card to Tropicana for cancellation.

2.3. The TPC membership shall remain with the first owner of the Tropicana Property even after the said Tropicana Property has been sold, assigned, transferred or disposed of. The sub-sale purchaser to the Tropicana Property is not entitled to the TPC membership.

2.4. The TPC is a privilege card which entitles the Member to enjoy Buyer Discount, Introducer’s Cash Reward and privileges at the Participating Outlets as provided herein.

2.5. The TPC membership is non-transferable and non-assignable and is for the exclusive use of the Member only.

2.6 The TPC is NOT a credit card or debit card or charge card or others similar to these. It cannot be used to obtain cash, cash vouchers or to exchange for cash or other products or services other than the Introducer’s Cash Reward.

2.7. There are four (4) categories of TPC, namely, Priority TPC, Gold TPC, Platinum TPC and Diamond TPC. The type of TPC is determined by the aggregate value of the property(ies) purchased by the Member as follows: -

(i) Priority TPC – total purchase value of RM190,000 to RM999,999;

(ii) Gold TPC – total purchase value of RM1,000,000 to RM1,999,999;

(iii) Platinum TPC – total purchase value of RM2,000,000 to RM2,999,999; and

(iv) Diamond TPC – total purchase value of RM3,000,000 and above

2.8 The Privileges of Priority TPC, Gold TPC and Platinum TPC and Diamond TPC are as follows: -

  1. Buyer Discount - 1.5% discount on Member’s next and every subsequent Tropicana Property purchase from Tropicana (subject to change without prior notice);
  2. Introducer’s Cash Reward - Enjoy up to 1% commission (based on purchase price) when Member introduces a non-Member buyer to purchase a Tropicana Property from Tropicana (subject to change without prior notice);

(ii) Gold TPC Members

  1. Buyer Discount - 2.0% discount on Member’s next and every subsequent Tropicana Property purchase from Tropicana (subject to change without prior notice)
  2. Introducer’s Cash Reward - Enjoy up to 1% commission (based on purchase price) when Member introduces a non-Member buyer to purchase a Tropicana Property from Tropicana (subject to change without prior notice);

(iii) Platinum TPC Members

  1. Buyer Discount - 2.5% discount on Member’s next and every subsequent Tropicana Property purchase from Tropicana (subject to change without prior notice);
  2. Introducer’s Cash Reward - Enjoy up to 1% commission (based on purchase price) when Member introduces a non-Member buyer to purchase a Tropicana Property from Tropicana (subject to change without prior notice);

(iv) Diamond TPC Members

  1. Buyer Discount - 3.0% discount on Member’s next and every subsequent Tropicana Property purchase from Tropicana (subject to change without prior notice);
  2. Introducer’s Cash Reward - Enjoy up to 1% commission (based on purchase price) when Member introduces a non-Member buyer to purchase a Tropicana Property from Tropicana (subject to change without prior notice);

2.9. Tropicana shall from time to time upgrade a Member’s TPC membership based on the latest aggregate value of the properties purchased by the Member.

2.10. In the case of joint purchasers, each of the joint purchasers are entitled to the TPC membership.

2.11. For corporate purchaser, nomination for TPC membership is limited to Directors only. The Director(s) who is the signatory(ies) in the SPA is entitled to be the nominee(s) to the corporate membership. However, the said company may request to change the nominee(s) or to have additional nominee(s) with valid reasons by providing the latest Form 24, Form 49 and any other supporting documents to Tropicana for verification purposes.

2.12. For the purpose of determining the type of TPC membership in the case of joint purchasers and/or corporate purchaser, each of the purchasers and/or nominees shall be entitled to the full value of the purchase price in calculating the aggregate value of the Tropicana Property purchased.

3. Tropicana Property Related Privileges

3.1 Member must present a valid TPC at the point of purchase or introduction to qualify for the Buyer Discount or Introducer’s Cash Reward.

3.2 The Buyer Discount on Tropicana Property is only applicable to the next and every subsequent Tropicana Property purchased by the Member, provided always that the Member is named as the purchaser in the SPA. Depending on the type and value of the Tropicana Property purchased, Tropicana may from time to time review or vary the Buyer Discount without prior notice. Tropicana may at its absolute discretion withdraw the Buyer Discount from a Member if the Member elects to remove his/her name from the SPA or nominate a third party in his/her place prior to full settlement of the purchase price.

3.3 The Introducer's Cash Reward is only given to Member during promotional period(s), such promotional period(s) is to be solely determined by Tropicana at its discretion and subject to such terms and conditions as may be prescribed by Tropicana during such promotional period(s). In order to enjoy the Introducer’s Cash Reward, the Member introducing the non-Member buyer must and shall at the point when the Member introduces the non-Member buyer to Tropicana specifically inform Tropicana of such introduction and identify the non-Member buyer to Tropicana or its officer and such introduction shall be made before the non-Member buyer had signed the booking form and paid the booking fee (if any) for the purchase of the Tropicana Property. Tropicana shall not be liable to pay the Introducer’s Cash Reward to any Member who had failed to comply with this requirement and procedure.

3.4 The Introducer’s Cash Reward will be paid out to the Member by way of cheque after the introduced non-Member buyer has both executed the SPA and paid a sum not less than Thirty five percent (35%) of the purchase price. Depending on the type and value of the Tropicana Property purchased, Tropicana may from time to time review, vary and/or withdraw the Introducer’s Cash Reward without prior notice.

3.5 The Introducer’s Cash Reward is only applicable for introduction of buyer who is not a TPC member at the point of introduction. In the case where an existing Member purchasing a Tropicana Property directly from Tropicana in joint names with a non-Member buyer, the Member is only entitled to the Buyer Discount. The said Member is not entitled to both the Buyer Discount and the Introducer’s Cash Reward at any one of such said transactions.

3.6 Tropicana reserves the right to cancel, suspend, terminate or otherwise change the Buyer Discount and/or the Introducer’s Cash Reward without assigning any reasons thereto and without any prior notification. Upon such cancellation, suspension, termination or changes, Tropicana shall not be under any obligation to extend the same benefits to the Members.

4. Discount Benefits – by Participating Outlets

4.1 In order to enjoy the discount benefits at the Participating Outlets, the Member MUST present a valid TPC to the Participating Outlets before every transaction is entered into. The discount benefits are only applicable to current transactions and not previous or back-dated transactions.

4.2 Special discounts are given by the Participating Outlets subject to such restrictions, exclusions, terms and conditions as may be prescribed by the Participating Outlets and/or Tropicana from time to time at their absolute discretion.

4.3 The Participating Outlets may at their absolute discretion cancel, suspend, terminate, reduce or otherwise change the discount benefits and may at their absolute discretion do not allow the use of the TPC by the Member during sales or promotional periods and/or for discounted items and/or when the TPC is presented together with any other privileges or discount related vouchers and/or cards.

4.4 Tropicana shall not be liable to the Member in any manner whatsoever and howsoever for any goods and/or services purchased by the Member from any of the Participating Outlets and does not warrant the giving of such benefits and/or discounts by the Participating Outlets albeit the Member produces a valid TPC to such Participating Outlet.

4.5 The TPC Programme signage displayed at the Participating Outlets shall not be taken as a warranty by Tropicana that all goods and services available at the Participating Outlets shall be subject to discount.

4.6 Unless otherwise specified, discounts are generally not applicable to tax, service charges and other miscellaneous charges that are not included in the price of the goods or services purchased.

4.7 Tropicana gives no representation or warranty with respect to any goods and/or services provided by the Participating Outlets under the TPC Programme. In particular, Tropicana gives no warranty in respect of the quality of goods and/or services purchased from or rendered by the Participating Outlets or their suitability for any purpose. Any dispute concerning goods and/or services purchased from and/or rendered by the Participating Outlets shall be settled between the Member and the Participating Outlets involved. Tropicana will bear no responsibility for resolving such disputes or for the dispute itself.

5. General

5.1 Member must present valid TPC prior to the transaction being entered into in order to enjoy the benefits and privileges under the TPC Programme.

5.2 Unless otherwise specified, benefits and privileges under the TPC Programme are not valid for use with other ongoing promotions and discounts of Tropicana and the respective Participating Outlets.

5.3 Tropicana gives no representation or warranties or endorsements for the goods or services shown in the Tropicana’s newsletters, magazines or Tropicana’s website pertaining to the Participating Outlets with respect to the pricing, the discounts, the promotion and the availability of such goods and services advertised therein as such pricing, discounts, promotion and availability may be changed, varied, suspended, terminated or withdrawn without prior notice by the Participating Outlets.

5.4 Tropicana reserves the right to withdraw, suspend, terminate, substitute or vary any of the benefits under the TPC Programme from time to time without prior notice. Any substitution or variation by Tropicana of any benefits contained herein shall not entitle the Member to any claims or compensation from Tropicana for any and all losses or damages suffered or incurred by the Member, whether directly or indirectly caused.

5.5 In case of any dispute relating to the Tropicana Property related privileges under the TPC Programme, the decision of Tropicana shall be final and conclusive.

5.6 Tropicana is not liable for any loss or damage suffered by the Member due to any of the following reasons: -

5.7 Tropicana reserves the absolute right to add, delete or amend these Terms and Conditions at any time without prior notice.

5.8 Tropicana reserves the right to withdraw, suspend or terminate the TPC Programme at any time it deems necessary without assigning any reasons thereto. In such a case, Tropicana shall give advance notice to the Member in the manner which Tropicana deems appropriate. Upon notification of such suspension or termination, the Member’s card shall be nullified and invalidated and Tropicana shall have no obligation to extend any benefits to the Members.

5.9 Tropicana reserves the right to decline the issuance of or withdraw the TPC at any time or terminate membership as and when necessary without prior notice.

5.10 Tropicana reserves the right to use and utilize all information gathered from or under the TPC Programme for marketing purposes and the Member and or the non-Member Buyer introduced by the Member shall be deemed to have consented to Tropicana using the same.

5.11 The Member is responsible to notify Tropicana of any updates on their profile, change of address or any other contact information to enable Tropicana to send appropriate updates on TPC Programme to the said Member. Such notification shall be in writing.

5.12 Any request for a replacement card for any reasons whatsoever, not limited to loss or damaged cards, shall be subjected to a fee of RM20.00.

5.13 The use of the TPC by the Member automatically infers acceptance of the prevailing terms and conditions of the TPC Programme.